Terms & Conditions
All customers should read through my Terms & Conditions as part of their contract. Please contact me if you have any further questions.
An order will only be confirmed upon payment of the deposit due. Payment of balances due should be made no later than 2 weeks prior to the date of the wedding and for all other cakes and cupcakes balance is due no later than 1 week prior to the date of collection unless otherwise agreed. The price quoted for a cake or cupcakes will be the price payable.
All wedding cake orders and orders over 40 cupcakes require a deposit of 50% of the total cost. Please note that all deposits are non-transferable and non-refundable. All deposits become due when the order has been placed and details checked and agreed by you. Deposits can be paid by cash or cheque.
Refunds and Cancellation
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 6 weeks in advance of the delivery date are non-refundable. Full payments made more than 6 weeks in advance of the delivery date are subject to a cancellation fee if cancelled more than 6 weeks in advance of the delivery date. We cannot refund the cost of any orders cancelled with less than 6 week’s notice. Orders paid in full and cancelled with more than 6 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you. Cancellations must be made in writing. Prior to this a refund of any monies paid, less deposit, will be made. In the unlikely event that an order has to be cancelled by Caroline’s Cupcakes all monies paid will be refunded.
Payments can be made by cash or cheque. Cheques should be made payable to Caroline Shaw.
In the event that any payment is subsequently declined, the order will not be released or completed until alternative funding arrangements have been agreed and payment made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Caroline’s Cupcakes accepts no liability for any loss howsoever caused or for non-deliveryunder these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Your order may be collected at a pre-arranged time, as agreed between Caroline’s Cupcakes and you, Monday through to Sunday. A signature will be required upon collection confirming that you have received your order in good condition and as specified. If collection time needs to be changed Caroline’s Cupcakes needs to be notified by telephone or email as soon as possible.
Your order can be delivered locally by prior agreement if collection is not possible, however, this will incur a delivery charge. All delivery times are subject to availability. It is your responsibility to ensure that you have given me the correct delivery information and that someone is available to receive your order. A signature will be required for the receipt of the order upon delivery. If the recipient is not in, the order will be returned to Caroline’s Cupcakes who will contact you and arrange for the collection of the order. We will only attempt delivery once.
For weddings and large orders Caroline’s Cupcakes can deliver and set up your cupcakes/cake at your chosen venue for a small fee, however, it is your responsibility to ensure that you have provided Caroline’s Cupcakes with all the set up details and arrangements made with the venue for the location and display of the cupcakes/cake. Once your order has been collected or delivered, set up and signed for Caroline’s Cupcakes is unable to accept any liability for any interference or damage thereafter. If the cupcakes/cake is to be delivered and set up by Caroline’s Cupcakesa signature will be required from your venue confirming it has been received and set up in good condition. A photograph will be taken prior to departure by Caroline’s Cupcakesto verify the cake has been set up and left in good condition.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, or gluten or gluten containing products, it will be prepared in a kitchen where nut products and other allergens may be used in other cakes and fillings. Raw materials used may not be free from dairy, wheat or gluten.
Hire of Stands
If you hire a cake stand from Caroline’s Cupcakes, this is to be returned within 3 days of the event in good clean complete condition. If the stand is returned late, or with parts missing, you will forfeit the security deposit.